AI receptionist for trades & service businesses
Never lose another job because you missed a call.
BuilderVoice answers your customers, takes the job details, spots the urgent ones and sends it all to your phone — evenings and weekends included.
It answers as a real plumbing business. Ask it anything a customer would.
- No card needed
- Keep your own number
- Transfers to a human
- Switch it off any time
Built around the calls these businesses take every day
- Plumbing
- Electrical
- Building
- Heating & gas
- Roofing
- Property maintenance
- Cleaning
- Landscaping
See exactly what happens when a customer calls.
The conversation on one side, and the message that reaches your phone on the other. This is an illustration of the format, not a recording of a real customer.
On the call
- Customer said: There's water coming through the ceiling. Can someone come today?
- BuilderVoice replied: That sounds urgent, so let me get the details down. Can I take your name and the address?
- Customer said: Sarah Williams, 14 Mill Road, Cambridge.
- BuilderVoice replied: Thank you. Is the water still coming through now, and do you know where from?
- Customer said: Yes — from the bathroom above.
- BuilderVoice replied: Understood. I'm marking this as urgent and letting the team know straight away.
What lands on your phone
Urgent new enquiry
- Customer
- Sarah Williams
- Service
- Emergency plumbing
- Problem
- Water leaking through the ceiling
- Where
- 14 Mill Road, Cambridge
- Wants
- Someone today
- Next
- Ring back — marked urgent
Everything you need to ring back, without stopping the job you are on.
Your receptionist, ready in three steps.
Tell us about your business
Paste your website address and it pulls out your services, the areas you cover and the questions you get asked. Everything lands in front of you unapproved — nothing is said on a call until you tick it.
Decide how calls are handled
Which calls come to us, what counts as urgent, where transfers go, and how you want telling. Sensible defaults are already set, so you are editing rather than starting from nothing.
Connect your number and test it
Divert your own line with a short code from your phone, or use a number we provide. Ring it yourself and listen, before a single real customer does.
Stay on the tools. BuilderVoice handles the phone.
Capture more opportunities
Every caller explains what they need, in their own words, instead of reaching a voicemail they will not leave a message on.
Respond while it is still warm
The customer's name, number and what they want arrive on your phone seconds after the call ends.
Handle the urgent ones properly
Gas, flooding and no-heat callers follow fixed rules you can read, not a guess made in the moment.
Sound the same every time
Evenings, weekends and the middle of a job. Every caller gets the answer you approved.
Built for the calls you actually get.
The call that came in at seven in the evening
Out of hours, the phone still gets answered. The job is captured with the customer's details and held until the morning — unless it is urgent, in which case you hear about it immediately.
“Could someone come out on Thursday?”
Out of the box it takes the request — what the job is, which day would suit — and you confirm. Or grant it booking authority and it confirms a slot within your working hours there and then, and tells you at once.
The lead reaches you, not a voicemail
Name, number, postcode and what is wrong, as a text message seconds after the call ends. Ready to ring back while the customer is still looking at their phone.
Quote enquiries
Takes what the job actually involves so you can price it properly. It never quotes for you.
Routine questions
Opening hours, areas covered, whether you are Gas Safe registered — only what you have approved.
Human handoff
Transfers to your number when the rules you set say a person is needed.
Website onboarding
Reads your site to learn your services, then waits for you to approve every line.
Repeat callers
Someone ringing over and over is spotted before it costs you the whole month's minutes.
Spam and wrong numbers
Filtered out, so the leads list you read in the evening is worth reading.
What changes on a normal week.
Without it
- Calls go to voicemail while you are under a sink.
- The customer rings the next number on their list.
- You get a missed call and no idea what it was about.
- You find out about the urgent one hours later.
- You stop work to answer the phone, or you do not answer it.
With BuilderVoice
- The phone gets answered in your business's name.
- The job details are taken the same way every time.
- Urgent calls follow rules you set and can read.
- The lead reaches your phone seconds after the call.
- You decide when a person needs to step in.
AI when it helps. A person when it matters.
It is not built to handle everything on its own, and it does not pretend to.
Something is wrong
A suspected gas leak, fire, flooding, electrics near water, or a vulnerable caller left without heat.
Fixed rules take over
Safety advice comes first — for a suspected gas leak, the National Gas emergency number, 0800 111 999. This is not left to the model's judgement.
You hear about it at once
Transferred to your number, or a callback request taken if the transfer fails. Nobody is left hanging.
It will not promise a price, a time or an engineer you have not agreed to. If it does not know something, it says so and takes the details for you to follow up.
Fits the way you already work.
We would rather show you what exists today than a wall of logos we have not connected to.
Text messageAvailable now
Leads arrive as a text within seconds of the call ending.
EmailAvailable now
The same lead summary to your inbox, with the full transcript.
Calendars and job managementPlanned
Not built yet. Today, appointment requests appear in your dashboard for you to confirm.
CRM and webhooksPlanned
Not built yet. Tell us what you use and it will shape what we build first.
Be one of the first BuilderVoice businesses
We are onboarding our first customers now, and shaping the product around how trades actually work.
You will not find customer quotes or star ratings on this page yet. We would rather show you nothing than invent someone.
Request early accessSimple pricing, per month.
Start with 30 free minutes. No card to begin, no setup fee, and no minimum term.
Trial
Free
- 30 minutes of answered calls
- Calls stop rather than run up a bill you did not agree to
- 1 call at the same time
Most trades start here
Starter
£49/month
- 120 minutes of answered calls
- Then 45p a minute
- 2 calls at the same time
Pro
£99/month
- 260 minutes of answered calls
- Then 40p a minute
- 5 calls at the same time
Onboarding and support are included. Cancel whenever you like — you keep your own number throughout.
Questions trades ask us
Will callers know they are speaking to an AI?
If they ask, it tells them plainly and carries on. It does not announce it at the start of every call — you decide how to word your greeting, and you are responsible for telling customers that calls may be answered by an AI receptionist and transcribed. We give you the wording to use.
Can I keep my existing business number?
Yes, and most people do. You divert your own number to us with a short code on your phone — *61* to answer only the calls you miss, or *21* for everything. No porting, no new SIM, and you can switch it off with #61# whenever you like.
What happens when a call is urgent?
Gas, fire, flooding, electrical danger and a vulnerable caller with no heat are detected by fixed rules rather than left to the model's judgement. The caller gets the right safety advice first — for a suspected gas leak, the National Gas emergency number — and you are alerted immediately.
Can it transfer a caller to me?
Yes, to a number you set, following rules you configure. If the transfer fails it takes a callback request instead rather than leaving someone stranded, and tells you it happened.
Can it book appointments?
That’s your choice. Out of the box it only takes requests — the day and time the customer would like — and you confirm. Flip one switch and it can confirm appointments itself, within your opening hours, never promising a precise arrival time. Either way you’re told immediately.
How does it learn about my business?
It reads your website and pulls out your services, areas and common questions. Everything it finds lands in front of you unapproved: nothing is said on a call until you have ticked it. You can add, edit or remove anything at any time.
What happens if it does not know the answer?
It says it does not know and takes the details so you can ring back. It will not invent a price, a guarantee, or a time you have not agreed to.
Can I review call summaries and transcripts?
Every call has a written transcript, a short summary and the structured details it captured. Call audio is not recorded or retained.
How quickly can I set it up?
Most of the setup is confirming what it found on your website. The longest part is deciding how you want calls handled. You can test it before it answers a single real customer.
Is customer information handled securely?
Calls are processed by named providers listed in our sub-processor page, which is generated from the live system rather than maintained by hand. Transcripts are kept for 365 days by default and you can shorten that. You are the data controller for your customers; we act as your processor under a written agreement.
Can I change how the receptionist responds?
Yes. The greeting, your services, the areas you cover, your opening hours, which questions it may answer and what counts as urgent are all yours to edit.
What happens when I reach my plan limit?
You are warned as you approach it. On the trial and Starter plans calls stop rather than running up a bill you did not agree to; on Pro you can allow overage at a set per-minute rate. Spending caps apply either way.
Your next customer could be ringing while you are up a ladder.
Let BuilderVoice answer, take the details, and tell you what needs you.